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The ACCC is Australia's competition regulator and national consumer law champion. We promote competition and fair trading and regulate national infrastructure to make markets work for everyone.
Australia Post - letter pricing 2024 - Australian Competition and ...
On 12 November 2024, Australia Post provided the ACCC with a public draft price notification proposing to increase the price of reserved ordinary letters delivered at the regular timetable by 13% from mid-2025.
Warranties | ACCC - Australian Competition and Consumer …
Warranties are extra promises that a business makes about the quality of a product or how it will fix any problems with a product or service.
Contacting a business to fix a problem - Australian Competition …
Contacting a business about consumer rights and guarantees When you have a consumer rights and guarantees problem the first step is to contact the business. We have the following tips for common situations that can arise when contacting a business about a consumer rights and guarantees issue. Product has a major problem When a product has or develops a major problem, you should: let the ...
Scams | ACCC - Australian Competition and Consumer Commission
Scams happen when criminals deceive people to steal their money or personal details. There are things you can do to stay protected.
The Australian Consumer Law (contained in a schedule to the Competition and Consumer Act 2010) creates a basic set of guarantees for consumers who acquire goods and services from Australian suppliers, importers or manufacturers. These are intended to ensure that you receive the goods or services that you have paid for. When you have a problem and one of the guarantees has not been met, you are ...
Consumer rights and guarantees - Australian Competition and …
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.
Where to go for consumer help | ACCC
Several agencies provide advice, dispute resolution and small claims legal services. There are other regulators and government agencies that can provide information and assistance on matters related to different sectors.
Problem with a product or service you bought | ACCC
When a business sells a product or service that doesn’t meet basic rights known as consumer guarantees, it must offer the consumer a solution. Depending on the size of the problem, the solution may be a repair, replacement, refund, or contract cancellation. When a consumer suffers damage or loss because of a problem with a product or service, they are also entitled to compensation ...
ACCC role and structure - Australian Competition and Consumer …
The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority. We enforce the Competition and Consumer Act 2010 and other legislation promoting competition and fair trading, and regulate national infrastructure.