One of the more interesting discussion points that came up during our discussion with vendor executives was on how the conversational aspects of what OpenAI unleashed with ChatGPT have been ...

MobileAction has expanded its commitment to the Apple Search Ads ecosystem through a partnership with Skai ( formerly Kenshoo ), which has integrated its Apple Search Ads business into MobileAction's ...

Algolia, an artificial intelligence search and discovery platform provider, has launched Shopping Guides, a content generation tool for e-commerce websites to guide shoppers and elevate their ...

Vital Projects to Help Improve CXCustomer engagement is a top priority at businesses-and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good.

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift ...

Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook ...

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

For contact centers focused on lead generation and customer acquisition, non-compliance with regulations invites significant legal risks, including fines, lawsuits, and penalties. There is also ...

During the CRM Playaz #CRMin2025 series of shows, the analyst conversation with Sheryl Kingstone, Liz Miller, Rebecca Wettemann and Michael Fauscette addressed what CRM in 2025 should be about, as ...

Salesforce's new retail solutions help merchants deliver personalized shopping across physical and digital customer touchpoints.

As AI reshapes industries, those who can navigate this transformation with agility and foresight will survive and thrive in the new era of intelligent organizations.

The SymphonyAI CINDE Connected Retail platform, through its source-agnostic data onboarding framework, delivers AI-driven insights across critical functions including customer behavior, sales, ...