Kamui Kobayashi has carried out a Formula 1 test with Haas, more than a decade on from his last race in F1. The Japanese ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why?

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

From free returns to fake refunds, retailers are walking a fine line between customer service and costly abuse.Retail returns ...

The post included a screenshot of an email sent from Amazon explaining that the customer was being contacted “about an unresolved product return.” “Following a recent internal review ...

The company says its “only viable path forward” is a return to Chapter 11 bankruptcy proceedings. The company plans to sell customer prescription files, inventory and other assets as it closes ...

The stores will also stop accepting returns or exchanges on June 4. “I am encouraging Rite Aid customers to make returns and exchanges, and redeem gift cards and rewards points as soon as ...

Amazon recorded roughly $1 billion of one-time charges on Thursday. Tariffs and customer returns are ongoing concerns for Amazon. Amazon's Q1 results beat estimates, but future guidance fell short.

The growing volume and frequency of customer returns risks creating an expanding ‘returns void’ – the time that stock spends tied-up in reverse logistics and unavailable for sale. Products sent back ...

Example: A PNG business loses access to all its customer records after an employee opens an infected ... 5️⃣ Avoid paying ransoms—there’s no guarantee hackers will return your data. Customers are more ...

today announced the return of its mega-sales event honoring customers with the retailer's hottest deals and digital coupons during Kroger's Customer Appreciation Week running March 26-April 1.