Singtel has unveiled a new corporate logo and enhancements to its customer service, as part of the telco's revamped branding that also will include enterprise service improvements over the coming ...

On Monday, Bremer unveiled a new logo and website in hopes of signaling its customer-centric vision. “Banking is in a period of considerable transformation as digital capabilities advance and ...

Halloran said the new branding effort reflects 85,000 pieces of customer research collected during the last 12 months. MassMutual changed logos Monday at its headquarters on State Street and its ...

Customer.io, a platform that enables companies to engage in a meaningful way with their customers, has joined forces with Parcel, the leading email code editing platform. Teaming up helps Customer ...

The goal of the employee initiative was to fuel a “customer-obsessed mindset” by bringing employees closer to the customer, all in an effort to make the service “1% better every day.” ...

Despite all the effort and money poured into CX tools by companies, customer satisfaction continues to decline. In the United States, it is now at its lowest level in nearly two decades ...

A Maryland bank customer made a large withdrawal. Then a teller from their bank came to their home and forced his way inside in an attempted robbery, police said. Nathan Michael Newell ...