One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

Empowering enterprises to reimagine traditional contact centers, Avaya Infinity™ transforms fragmented experiences into authentic connections that nurture relationships and build loyalty MORRISTOWN, N ...

AI in Offline Mode and Call Assist features turn Aquant into the always-on, always-ready partner for service teams in the field NEW YORK CITY, New York – (April 22, 2025) — Aquant, the Agentic AI ...

New report reveals happiest shopping times, top customer pain points and strategies for peak season successHappyOrNot ( the world leader in customer feedback solutions and creators of the iconic ...

Typing is slowing us down. Voice-first experiences are emerging as the fastest path to meaningful AI engagement.

InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner SALT LAKE CITY ...

Customer segmentation is no longer static. AI is making it faster, sharper and more human by turning real-time data into real ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...