But when the first piece of definitive news finally arrived, for some of them it came not from a personal phone call or meeting, but a text message. “Malaysia Airlines deeply regrets that we ...

One key reason is that Malaysia has made several missteps in handling the disappearance of MH370. The misfires include an impersonal text to relatives of people aboard to say that no one survived ...

Families of the passengers of Malaysia Airlines Flight 370, which went missing for more than two weeks, were sent a text message from the airline informing them that their loved ones were dead.

Here’s Malaysia Airlines’ side of the story regarding those text messages the airline sent to the families of the passengers on board missing Flight 370 shortly before Malaysia’s prime ...

"Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived," the text read. "As you will hear in the ...